Return and Refund Policy

Effective Date: June 22, 2026

At Gordon Cornwell Consultants, we are committed to delivering valuable consulting, training, professional development, and digital learning services. This Return and Refund Policy explains the conditions under which refunds, transfers, or replacements may be considered for purchases made through our website.

1. Scope of This Policy

This policy applies to:

Online courses and digital learning materials
Training programmes, workshops, webinars, and events
Professional development programmes
Consulting and advisory services

By purchasing a product or service from Gordon Cornwell Consultants, you agree to this policy.

2. Digital Courses and Downloadable Materials

Due to the immediate nature of access to digital courses, recordings, templates, downloadable materials, and other digital content, purchases are generally non-refundable once access has been granted, the course has commenced, or any digital material has been downloaded.

A refund may be considered only where:

You were charged more than once for the same purchase;
You did not receive access due to a verified technical issue on our platform that we are unable to resolve within a reasonable time; or
The course or digital product was materially different from its published description.

3. Training Programmes, Workshops, Webinars, and Events

Cancellation by Participant

If you are unable to attend a paid training programme, workshop, webinar, or event, you may request a cancellation or transfer by contacting us in writing.

Unless different terms are stated on the relevant registration page:

Requests made 14 days or more before the programme date may qualify for a refund, less any applicable administrative or payment-processing charges.
Requests made 7 to 13 days before the programme date may qualify for a transfer to another participant or a future programme, subject to availability.
Requests made less than 7 days before the programme date are generally non-refundable and non-transferable.

Non-Attendance

Failure to attend a programme without prior written notice does not qualify for a refund, credit, or transfer.

4. Programme Changes or Cancellation by Us

Gordon Cornwell Consultants may need to change a programme date, delivery format, facilitator, venue, or course content due to operational, safety, technical, or unforeseen circumstances.

Where we cancel a paid programme and cannot offer a suitable alternative date or equivalent programme, eligible participants may choose:

A full refund of the amount paid for the affected programme; or
A credit or transfer to a future programme of equal value.

We are not responsible for travel, accommodation, data costs, or other expenses incurred by participants in connection with a programme.

5. Consulting and Advisory Services

Consulting and advisory engagements are customised services. Fees paid for work already completed, time already reserved, or deliverables already provided are non-refundable.

Where an engagement is cancelled before work begins, any refund will be subject to the signed proposal, service agreement, and any non-refundable deposit or administrative charges.

6. Duplicate or Unauthorised Charges

If you believe you were charged in error or charged more than once, contact us promptly with your payment reference, date of payment, amount paid, and the email address used for the transaction. Verified duplicate charges will be refunded to the original payment method where possible.

7. How to Request a Refund, Transfer, or Support

To request a refund, transfer, or assistance with course access, contact us within 7 days of the relevant issue.

Please include:

Your full name
Email address used for the purchase
Order or payment reference
Name of the course, programme, or service
Date of purchase
A clear description of your request

Send requests to:

Email: info@gordoncornwell.com.ng
Website: gordoncornwell.com.ng

8. Refund Processing

Approved refunds will be processed to the original payment method where possible. Processing times may vary depending on the payment provider, bank, and transaction method.

Any transaction, bank, currency-conversion, or payment-processing fees that are non-refundable to us may be deducted from the refund where permitted by law.

9. Chargebacks

Before initiating a chargeback or payment dispute, please contact us so we can investigate and attempt to resolve the issue. Unauthorised chargebacks may result in suspension of access to courses, materials, or services while the matter is reviewed.

10. Changes to This Policy

We may update this Return and Refund Policy from time to time. The latest version will be posted on this page with a revised effective date.

11. Contact Us

For questions about this policy, please contact:

Gordon Cornwell Consultants
Email: info@gordoncornwell.com.ng
Website: gordoncornwell.com.ng

Refund and Returns Policy